Site Manager Certificate – in Collaboration with Alberta Seniors & Community Housing Association (ASCHA)

In the collaborative Site Manager Certificate program, you will learn from industry-relevant instructors who deliver theoretical and practical principles that teach frontline management skills for operations and personnel, as well as effective handling of communication and conflict resolution within the parameters of the aging process.   

Our collaborative certificate program will enable you to develop a leadership model that champions residents, employees and organizational success. You'll learn how to establish and maintain organizational stability. Additionally, you'll adopt a person-centred approach, constructing practices and procedures that align with policy and legislation. You'll hone your ability to engage in constructive management conversations with employees and empower them with the training and tools they need to excel in their roles.  

We can't wait to see the positive impact you'll make with these invaluable skills!

Program Content

Course Descriptions

Core Courses

Communication & Conflict Management | ASHA – 120

Develop interpersonal and oral communication skills. Focus on gaining skills and knowledge to manage conflict and build relationships. Come prepared to learn about the conflict management model, processes, and practices.

Site Operations for Senior Housing | ASHA – 122 

Examine the key areas of day-to-day seniors housing operational responsibilities. The focus is on practical elements of managerial activity, relying on discussion and analysis of shared experiences. Examine business and hospitality functions and their relation to each other. The use of data as a management resource will be an important consideration throughout the course.

Site Governance & Management | ASHA – 123

Focus on the strategic management of a seniors’ housing community including the legal, political, and ethical framework in which the manager achieves the organization’s mission. Examine the site manager’s role in forming an executive management team and in relation to governing entities.

Aging Processes | ASHA – 125 

Gain knowledge of the aging processes. Understand the impact of aging on the individual and explore concepts of successful aging and how these may be utilized. 

Elective Courses

Leadership Skills | ASHA – 121

Acquire new knowledge and skills in leadership. Focus on moving an organization or a work group to a new, higher level of effectiveness, efficiency and/or workplace fulfillment.

Human Resource (HR) Management | ASHA – 124

Discover the framework for a successful HR function. Explore common HR methods and clarify roles and responsibilities within the seniors housing site.

Management Principles for Seniors & Community Housing | ASHA – 126

Examine key areas of management principles and common skills of effective managers. Focus on practical elements of managerial activities through discussion and analysis.

Personal and Professional Development | ASHA – 129

Gain skills in presenting yourself professionally and achieve work/life balance. Assess your personal & professional needs and develop an action plan to support short and long-term work and personal growth.

 Essentials of Finance for Seniors & Community Housing | ASHA – 131

Improve your financial acumen. Learn how to analyze financial statements, make capital budgeting decisions, and manage a budget. Emphasis in this course is on the practical application of theory through practice exercises/examples.

Risk Management | ASHA – 132

Risk management is a critical skillset in organizational best practices. Effective risk management reduces the negative impact of crises and provides tangible benefits and cost savings. This course introduces students to identifying risks within the operations and gives them tools to mitigate and/or defer risks through risk management activities, responding to risks, resourcing controls, and reaction planning.